PRIVACY POLICY

Last updated: January 12, 2026

Elevenshot operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from Elevenshot or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

We collect or process the following categories of personal information to provide our Services:

  • Contact details: name, shipping address, billing address, and email address.

  • Financial information: payment confirmation and transaction details (processed via secure third-party payment providers).

  • Transaction information: items you view, put in your cart, or purchase.

  • Communications: information you provide when sending a customer support inquiry to info@elevenshot.com.

  • Technical information: IP address and device information collected automatically through cookies.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your information for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide you with order confirmations/invoices.

  • Customer Support: To respond to your inquiries and maintain our business relationship.

  • Security: To detect and prevent potential fraud or malicious activity.

  • Legal Compliance: To comply with applicable laws and tax regulations in Belgium.

3. DISCLOSURE OF PERSONAL INFORMATION

We share your personal information with service providers to help us provide our Services, such as:

  • Hosting and Website Provider: Our store is hosted on Squarespace.

  • Payment Processors: Such as Stripe or PayPal.

  • Shipping Partners: To deliver your orders to the address provided.

  • Legal Authorities: If required by law to comply with valid legal processes.

4. YOUR RIGHTS (GDPR - EUROPEAN ECONOMIC AREA)

As a resident of the European Union (Belgium), you have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correction: You can request that we update or correct inaccurate information.

  • Right to Deletion: You can request that we erase your personal data (under certain conditions).

  • Right to Object: You can object to the processing of your data for marketing purposes.

  • Withdrawal of Consent: You can withdraw your consent at any time for data processing based on consent.

To exercise any of these rights, please contact us at info@elevenshot.com.

5. DATA RETENTION AND SECURITY

We retain your personal information only for as long as necessary to provide you with the Services and as required by Belgian tax and commercial laws. We implement reasonable security measures to protect your data, but please note that no method of transmission over the internet is 100% secure.

6. COOKIES

We use cookies to improve your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. COMPLAINTS

If you have a complaint about how we process your data, please contact us first. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données).

8. CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Elevenshot Email: info@elevenshot.com Address: Nerviërslaan 11-1, 1780 Wemmel, Belgium Business Registration/VAT Number: BE1027249301