TERMS OF SERVICE

OVERVIEW Welcome to Elevenshot. Throughout the site, the terms “we”, “us” and “our” refer to Elevenshot. Elevenshot operates this store and website, including all related information, content, features, tools, products and services in order to provide you with a curated shopping experience (the “Services”).

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. You are responsible for providing correct, current, and complete information for purchases. You are solely responsible for maintaining the security of your account and for all activity under your credentials.

SECTION 2 - OUR PRODUCTS

We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device's display of any color will be accurate. All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS AND CONTRACT FORMATION

When you place an order, you are making an offer to purchase. Your order is not accepted until we send a confirmation of acceptance. In accordance with EU law, we reserve the right to refuse any order. If we make a change to or cancel an order, we will notify you via the email/billing address provided.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Unless stated otherwise, prices include VAT (where applicable) but do not include shipping, handling, or customs charges for delivery outside the EU. You agree to provide current, complete, and accurate purchase and account information for all transactions.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates. In accordance with EU consumer protection rules, if we cannot deliver within 30 days of the order (unless otherwise agreed), you are entitled to cancel the order and receive a full refund. Risk of loss passes to you upon delivery of the product to the address provided.

SECTION 6 - RIGHT OF WITHDRAWAL AND RETURNS (EU CONSUMERS)

Under European Union law, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you (or a third party indicated by you) acquire physical possession of the goods. To exercise this right, you must inform us of your decision via a clear statement by email to info@elevenshot.com.

Conditions for Return: To be eligible for a full refund, products must be returned in their original packaging, with all tags attached, and in brand-new, resellable condition. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items.

Important: We only accept returns of unused items. We reserve the right to refuse any return if the product shows any signs of use, wear, marks, or if the original packaging has been damaged or altered. If a returned item is found to be used or damaged, it will be rejected and the customer will be responsible for any costs to have the item shipped back to them.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, images, and graphics, are owned by Elevenshot and are protected by European and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools or links to third-party websites. We are not responsible for the content, accuracy, or policies of these third parties. Any use of such tools or links is at your own risk.

SECTION 9 - ERRORS AND INACCURACIES

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to pricing or availability. We reserve the right to correct any errors and to change information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 10 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international or local regulations; (c) to infringe upon our intellectual property; (d) to harass, abuse, or harm others; or (e) to upload viruses or malicious code.

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. In no case shall Elevenshot, our directors, or employees be liable for any injury, loss, or claim arising from your use of the service, except where such liability cannot be excluded under the laws of Belgium and the EU.

SECTION 12 - INDEMNIFICATION

You agree to indemnify and hold harmless Elevenshot and its affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or your violation of any law.

SECTION 13 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium. For consumers residing in the EU, the mandatory consumer protection laws of your country of residence also apply. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.

SECTION 14 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

SECTION 15 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@elevenshot.com. Our legal identification and contact details are as follows:

Trading Name: Elevenshot Email: info@elevenshot.com Registered Address: Nerviërslaan 11-1, 1780 Wemmel, Belgium Business Registration/VAT Number: BE1027249301